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client coaching agreement

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My Commitment to You:

Innertelligence maintains the highest standards of excellence. Your coach has the skills, knowledge and experience to support you in identifying and achieving your intentions and goals. Your coach will be professional, ethical, and will act as your co-creator and facilitator. Your coach will be on time, prepared, and present for you. At the heart of the coaching offered through innertelligence is the idea that the coach and client create a professional interpersonal relationship where you work together to achieve your goals. Innertelligence agrees to maintain ethics and standards of behavior as set forth by the International Coach Federation “(ICF)”.

Your Commitment to Coaching:

  • As a client, you understand and agree that you are fully responsible for your physical, mental and emotional wellbeing, including any choices and decisions you make.
  • Coaching is a Professional-Client relationship you have with your innertelligence coach that is designed to facilitate the creation and development of personal, professional or business goals and to develop and carry out a plan for achieving those goals.
  • Coaching is a comprehensive process that may involve all areas of your life, including work, finances, health, relationships, education and recreation. You acknowledge that deciding how to handle these issues, incorporate coaching into those areas, and implement your choices is exclusively your responsibility.
  • Coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association. Coaching is not a substitute for counseling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment and is not to be used in place of any form of diagnosis, treatment or therapy.
  • You promise that if you are currently in therapy or otherwise under the care of a mental health professional, that you have consulted with the mental health care provider regarding the advisability of working with a coach and that this person is aware of your decision to proceed with the coaching relationship.
  • Coach will enter into a confidential coaching relationship with you. Your coach will not share with anyone specific conversations or comments made by you unless you state otherwise, in writing, except as required by law. Coach may brief the designated executive leader on general coaching topics and progress with your permission. Your coach may retain written notes of your sessions together, for their own use.
  • Coaching is not to be used as a substitute for professional advice by legal, medical, financial, business or other qualified professionals. Please seek independent professional guidance for legal, medical, financial, business or other matters. All decisions you make in these areas are exclusively yours and you acknowledge that your decisions and your actions regarding them are your sole responsibility.


Your coaching package will be facilitated by Sara Harvey, a Certified Gallup Strengths Coach. The coaching services provided by Sara Harvey are designed jointly with the client. The purpose of this coaching relationship is to help you:

  1. discover insights and direction
  2. clarify your talents, strengths, personal values, and life purpose
  3. articulate goals
  4. define strategies and action plans
  5. create a vision of you performing, working, and living at your best.

This process will be composed, in part, of the coach asking you empowering questions, challenging you to think outside the box for solutions, and supporting you in attaining the goals and vision you design. You will meet with your coach via video conference at the scheduled time(s). You may also email your coach before or after your session(s) with brief questions or updates, however most of the coaching will take place during your session(s). Your virtual session(s) will last 60 minutes. You should log onto your session at the designated time (please do not log on early). Instructions to join by video conference through any web browser will be provided to you by your coach.


Your innertelligence coach will reach out to you directly to schedule your sessions. Of course, we understand that life and vacations happen! If you need to reschedule an appointment, email your coach at least 48 hours in advance. Missing an appointment or canceling without at least 24-hour notice is considered a completed appointment. Coaching sessions will start at the agreed upon time. If you call in late, the session will still conclude at the scheduled end time and will be counted as a completed session.

Satisfaction Guarantee:

Your coach will strive to provide you with an outstanding coaching experience. If for some reason you are not satisfied, or your sessions are not going the way you want, speak with your coach right away. Your coach will create a safe space to listen to your needs and work toward resolution.

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