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TECHNICAL support page

We value a great customer experience and aspire to create that for you.  Below you will find a few technical tips to improve your access to the on your way in program.

Be sure to remember your username and password, as you will need to login to the on your way in platform every 5 days for security purposes.

If you did not receive the welcome email or don’t see the daily “on your way in” emails, check your spam or promotions folder.  You can also type “on your way in” (in quotations) in your inbox search field to find the emails.

Here’s a quick video to show you how to move emails from your Promotions or Spam folder into your Inbox. Click Here

To increase the likelihood of getting the daily emails to your inbox, add to your contact list. I recommend you copy and paste my email address as it’s easy to misspell it.

If these tips don’t resolve your technical difficulties, please email We will respond as quickly as possible, but it may take up to 48 hours.  Thank you for your patience.